Shipping & Refund Policy
This policy applies to purchases made from Unity ELD LLC (“Unity ELD”, “we”, “us”) through unityeld.com.
Shipping
We ship ELD devices and cables within the United States only. Orders are processed within 1–2 business days and shipped via USPS, UPS or FedEx. Standard delivery takes 3–7 business days after dispatch. Shipping costs, if any, are shown at checkout. Once your order ships, you will receive a tracking number by email. If your package is lost or arrives damaged, contact us within 7 days of the delivery date and we will replace it at no cost.
Returns of Hardware
Unused devices and cables in their original packaging may be returned within 30 days of delivery for a full refund of the item price. To start a return, email support@unityeld.com with your order number. Return shipping is paid by the customer unless the item is defective or we sent the wrong item. Defective devices are covered by a 12-month limited warranty and will be repaired or replaced free of charge.
Subscriptions
Unity ELD service plans are billed monthly in advance. You may cancel at any time; cancellation takes effect at the end of the current billing period. We do not provide refunds or credits for partial months, except where required by law or in case of a billing error on our side. Billing errors reported within 30 days will be refunded in full.
Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days after we receive the returned item or approve the request.
Contact
Unity ELD LLC
800 SE 4th Ave Suite 101, Hallandale Beach, FL 33009
+1 904 659 9924 · support@unityeld.com